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1. Customer service philosophy
Dear customer: you're our president!
2. Operating standards for customer services
Everything we do, we do it for your satisfaction.
3. Operating benchmarks for customer services
Never miss customers' calls, never fail in solving customers' issues, and always track the results in solving problems.
100% Guarantee timely services as committed, and guarantee 100% customer satisfaction with services.
Avoid customers calling for the second time for the same issue.
4. Common CRT color TV service commitment
1) After-sales services of Skyworth color TV series strictly comply with national regulations and standards, with one year warranty for the whole system, three-year warranty for main parts, 100% door-to-door maintenance, testing on site according to requirements, and 100% after-sales call back. The company provides 24-hour hotline consultation services. Within the city, 24-hour services are available; for peripheral areas, services are available within 48 hours; for remote areas, door-to-door services are available with telephone reservation.
2) For Skyworth TVs that cannot be repaired locally, customers or dealers can contact the company's local customer service centers that will provide maintenance services or rework.
3) Any situation under the following circumstances cannot be included in warranty commitment, however, repair can be done on a charged basis:
a. Customers fail in operating as per instruction manuals, and lead to damage due to improper operation or keeping;
b. Damaged due to unauthorized dismounting by people who do not belong to our company's local customer service people;
c. Machines sold at a lower price;
d. No warranty card and valid invoice;
e. Damaged due to force majeure
5. Six door-to-door service notices
Greeting: Give the customer a greeting when going to his/her house: ¡°Sorry to disturb you, is this Mr. (Ms.) X? I'm No. XX service engineer of Skyworth Group to serve you on site¡±; give the customer a farewell when leaving: ¡°Sorry to disturb you, please contact me when there is anything wrong in the future!¡±
Shoe covers: Wear shoe covers when providing door-to-door services.
Rag: Carry a piece of rag with yourself for cleaning.
Mat: Carry a mat with yourself for keeping the maintenance site clean and for avoiding damaging the customer's furniture.
Card: Send a service card to the customer after maintenance.
Cleaning: Thoroughly clean the customer's TV both outside and inside after maintenance.
6. Eight forbidden items
Never dine in the customer's house
Never smoke and drink water in the customer's house
Never contradict with customers
Never use the customer's telephone
Never charge the customer not incompliance with rules
Never provide maintenance services after drink
Never have long hair on your head
Never talk about anything negative on Skyworth | 
